Policies at Hidden Acres Pet Resort

Pick-Up/Drop-Off Hours: Monday-Friday: 8am-6pm by appointment, Saturday: 8am-12noon by appointment, Sunday: 4pm-7pm by appointment. We appreciate your help in honoring your appointment time or calling in advance if you need to reschedule. We have found that we can spend more quality time entertaining our canine guests if we can limit our time in the office waiting for pick ups and drop offs. After-hour pick-up and drop-off appointments may be scheduled (based on availability) for a fee.

Reservation and Cancellation Policy: Holidays and weekends fill quickly. Please call well in advance to make your reservation. We will be closed for pick ups and drop offs on all major holidays, but are fully staffed at all times to attend to your pet’s needs. Please arrange accordingly. We enforce a 72-hour cancellation policy during these busy times.

Vaccinations: To ensure the health and safety of all our guests at Hidden Acres Pet Resort, proof of inoculations for Distemper, Parvovirus, Bordetella, and Rabies must be provided prior to boarding. Pet’s vaccinations must be given a minimum of three days prior to boarding, but 2 weeks is preferred.

Tours: While we are happy to show off our facility and services, for the safety and well-being of our guests, we limit our tours to appointment only. Having unfamiliar people walking through the lodge can be stressful for many of our guests, which is why we prefer to limit tours to certain times of the day.

Feeding: Hidden Acres proudly feeds Purina ProPlan premium dog food at no expense to the owner or, if you choose, you may bring your own food. If bringing your own food, be sure to pack just enough for the entire stay.

Personal Belongings: Toys, blankets, beds, etc. are all welcomed to make your dog’s lodging experience as close to home as possible. Please label everything that comes with your dog. Hidden Acres is not responsible for any damages that might occur to the belongings during their stay.

Behavior and Health: For the safety of our guests and staff, all dogs will be evaluated upon check-in to ensure that their temperament and health meets the standards of our facility. Hidden Acres reserves the right to turn away or request that the dog owner come pick up their dog should we feel their behavior or health is not up to our standards or expectations.

Emergency Care: In the event of injury or illness, Hidden Acres will attempt to contact the dog owner directly to discuss the situation and the best course of action. If the dogs owner can not be directly contacted our next step is to contact the emergency contact given in your paperwork. If no contact can be made with either the dog’s owner or the emergency contact person, it will be our decision to move forward with what we feel is the most appropriate action. We will always do our best to contact and work directly with your personal vet, however, in the event of an emergency we do feel time is of the essence and will work with a nearby veterinarian. Dog owners are responsible for any expenses incurred during the course of treatment.